First of all, open Thunderbird on your computer.
Under "Accounts", you can click the "Email" to start setting up your IMAP account.
After clicking "Email", you will need to add your username, email address and password.
If you are a customer of Olive & Lake, we can provide all the details required.
Select "Remember Password" so you don't need to type your password each time you open Thunderbird.
When you are ready, click on the "Manual Config" to set up your IMAP account.
Next, you can set up your IMAP account. The example below will show you where to enter the details.
Username: same as email
Password: this is the email password in your cPanel account. Olive & Lake will provide this for you.
Incoming Server: mail.oliveandlake.com
Security: SSL (sometimes it might say SSL - All Certificates. Always choose "All Certificates" if given the option.)
Outgoing Server: mail.oliveandlake.com
You will be provided all this information when you become a customer of Olive & Lake. If you don't have it, please contact us and we can send it to you.
After completing the IMAP set up, you can click "Done" on the bottom left corner. Thunderbird will take a few seconds to verify the settings are correct..
If your details are correct, you can check and send your email.
If the verification has failed, you will go back and check that you have your settings correct. Check your email, password and IMAP settings to see if you have any mistakes.
Olive & Lake can help you to set up your IMAP emails on Thunderbird. We can do this remotely by using AnyDesk. Contact us if you need any help.
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Olive & Lake
Palm Street, Sala Kamreuk, Siem Reap, Cambodia, 17254
Monday to Friday from 08:30 - 17:30
Saturday from 08:30 - 12:30